What does customer centricity mean to financial services? "Customer-centricity" is a term that many organizations have adopted. While it is vague, it refers to many things that can profoundly impact how organizations interact with their customers. Unfortunately, most financial institutions do not have a strong customer focus, primarily d...
25 October 2022 Banking Strategy, Digital and Transformation
Lack of Knowledge Lack of Experience Strategies without purpose Ignoring the new customer-centric reality A disconnect with a new generation of talent (Connect with the author, Frederic de Melker: www.fredericdemelker.com) Retail bankers are middlemen. The industry was the only gateway to the global financial system for individuals and corpor
14 September 2022 Banking Strategy, Digital and Transformation
Undoubtedly, blockchain represents a conceptual truth, capable of resolving fundamental issues we are currently struggling with. However, let’s agree that the road is long and the overuse of the related buzzwords works contra productive, is time-consuming and is burning wealth. Take bitcoin as an example. It appears to have profound similarities...
22 September 2018 Banking Strategy, Digital and Transformation
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